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TurningPoint Clickers Known Issue: Response Charts Not Displaying

Some instructors who permit students to use both hardware clickers and ResponseWare in their classrooms have reported experiencing issues with the response charts displaying after closing polling during PowerPoint Polling sessions.  Students using ResponseWare are able to see the charts but the instructor's computer running the PowerPoint Polling slideshow does not display the charts, and therefore the image projected for the class does not display the charts.

This functionality in the software occurs to preserve data integrity of the polling results.  Once polling is closed, PowerPoint immediately requests the results from Turning Point's servers but if there are any responses still being processed from ResponseWare users, the results will not display in the graphs as a precaution against displaying incomplete data.

Follow the step below to work around this issue.

Click the "Show Original Graph" button on the Turning Point Show Bar

Click the "Show Original Graph" button on the Turning Point Show Bar

In order for the results to be displayed on the Polling Slide after the results have been fully processed (just a few seconds), click the Show Original Graph button on the Turning Point Show Bar.  This will refresh the chart within PowerPoint and the response charts will display.

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