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How Do I Fix My Media videos Migrated from D2L in a Canvas Page?

Videos that instructor uploaded to the Content area using My Media in D2L will not migrate properly. These videos will import as Pages with non-functioning videos. To fix this issue, instructor can download the video from My Media in D2L, upload the video through My Media in Canvas, and embed this video by editing the Page that was imported from D2L.

Before you begin this tutorial:

Step #1

From your Canvas course site, navigate to the Page that contains the non-functioning media.

  1. From the Home/Modules area, click on the title of the Page.

Note: you can also locate the page from the Pages area of your course.

Step #2

  1. Click the Edit button.

Step #3

When videos were uploaded to the Content area using My Media in D2L, the "Oops you've found a broken link!" message will be displayed, instead of the video player.

  1. Click the Edit button.

Step #4

Delete the the "Oops you've found a broken link!" message image by clicking into the Rich Content Editor

  1. First, scroll down to the bottom of the frame.
  2. Then scroll right to the far side of the frame.
  3. Click on the far right side of frame so that your cursor is positioned on the far right edge of the "Oops you've found a broken link!" message.

Once your cursor is positioned, click the Delete key on your keyboard (if you are using a Mac) or the Backspace key on your keyboard (if you are using a PC).

Step #5

Once the "Oops you've found a broken link!" message has been deleted, you can upload and embed you video through My Media in Canvas.

  1. Position your cursor at the location where you'd like the video to display.

Step #6

  1. With your cursor in the correct location, click the More External Tools drop-down menu (icon looks like a blue "V").
  2. Select My Media.

Step #7

  1. Click on Add New drop-down menu.
  2. Select Media Upload.

Step #8

  1. Review the terms and conditions and click on the "I agree to the above terms and conditions" checkbox.

Step #9

  1. Click the Choose a file to upload button.

Step #10

Browse to the location on your computer where you have saved your media file and select the file. Note: if you downloaded media files that were uploaded through D2L's My Media using Chrome, these files will most likely be located in your "Downloads" folder.

  1. When the "Upload Completed!" message is received, type the media title.



OPTIONAL - Step #11

If you would like to share the media with another instructor at UWM, you can add a Collaborator.

  1. Click the + Add Collaborator button.

OPTIONAL - Step #12

  1. Enter the collaborator's last name or ePanther ID in the “Type user or group name” field. The collaborator’s user information (email address and name) should appear below the field.
  2. Once the collaborator’s name and ePanther ID autofills, click the entry. This will feed the information into the “Type user or group name” field and populate the field.

NOTE: If the user information does not appear, the instructor will need to log into Canvas and click the My Media button, under the Account tab to activate their My Media account. Once activated, the instuctor can be added to the video as a Collaborator.

Once uploaded, your media can be found in the My Media area, located under the Account tab in the Global Navigation area of Canvas.

OPTIONAL - Step #13

  1. Under the “Select Permissions” area, check the appropriate box to provide collaborator permissions. In most cases, Co-Editor box is appropriate.
  2. Click the Add button.

Note: Co-Editors can edit the entry's details and metadata, trim media, replace media, edit captions, edit chapters and edit slides. Co-editors cannot delete media or add new co-editors and co-publishers.

Step #14

Once your video has successfully uploaded and you've added any desired collaborators, you can embed the video into your Canvas Page.

  1. EITHER, click the Embed Settings button (looks like a gray gear), to modify the embed settings embed.
  2. OR, click the Save and Embed button, to embed the video with the default settings. If you select the Save and Embed option, SKIP TO STEP #19.

Step #15 - Set Player Type

  1. In the "Embed Settings" area, you may change the player type and player size for the video that will be inserted into your Page.
  2. To change the player type, click the Choose Player drop-down menu and select the appropriate player.

Note: The "Default" player provides the standard player options (including the "Playback Speed" button and the "Full Screen" button). The "Sharable" player provides buttons that your students can use to download the video or link to the video with a URL or embed code. The "Simplified" player removes the "Playback Speed" button from the default player.

Step #16 - Set Embed Size

  1. To change the player size, click the Max Embed Size drop-down menu.

If the video will be the only item in the Page description, you may want to select the largest size, 900x507. You may wish to make the player size smaller, 608x342 or 400x225, if you plan to add text to the Page description.

Step # 17 - Set Start Time and End Time

  1. To set a different "Start" and "End" time for the video, select the Start at button and enter the time code for the point in the video you'd like students to begin watching.
  2. You may also wish to select the End at button and enter the time code for the point in the video you'd like students to stop watching.

Step #18 - Finalizing Embed Settings

  1. Once the embed settings have been modified to your satisfaction, click the Embed button.

Step #19

A preview of your video will appear in the HTML editing window. Note: if the preview displays the message "Error: No source video was found - Entry in process" proceed to the next step. This message is expected. Your video is processing and will be available soon. Don't upload your media again.

  1. Check the box in front of "Add to student to-do"
  2. Click the calendar icon and select the date when the assignment is Due.
  3. Click the Save and Publish button.


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