Some instructors have reported that students who have visited the UWM HelpDesk and received confirmation that they are "class ready" for clicker participation are still receiving a "zero" score in the clicker session data that is exported to D2L.  

• In these cases, no students should receive a score of zero because the instructors have set the clickers PowerPoint slides to award credit for both correct and incorrect answers.  
• Absent students or students not clicking would receive a "dash" as a place holder in the D2L gradebook.
• The steps below outline why some students who are correctly participating with clickers might receive a score of "zero."

Turning Technologies has recently discovered that this issue can arise when there is a discrepancy between the participant list downloaded onto the computer the clickers session is associated with during the presentation (typically a UWM classroom podium computer), and the participant list downloaded to the computer from which the session file is exported to D2L (usually a personal office or home computer).

• Typically the participant list on the podium computer is not updated after it is initially downloaded
• Conversely, the participant list on an instructor's personal office or home computer is updated every time a session data file is exported to D2L.  This is important because it allows data from students who were not initially set up with clickers to now be recorded.
• The discrepancies between the two participant lists (the updated list vs. the originally downloaded and out of date list) may cause some students to receive a score of "zero" even when they are properly set up for clicker use and are actively participating with clickers in class.
• The suggested best practice for associating participant lists with clickers presentations and session data files below will prevent this known issue from occurring.

It is now recommended as a best practice that all instructors run their clickers PowerPoint Polling presentations with "Auto" selected instead of a specific participant list, and associate their session data files with the appropriate participant list afterward on their personal office or home computers.  ***Due to this known issue, It is recommended to always export to D2L from the same computer!