Some instructors have reported that students who have visited the UWM HelpDesk and received confirmation that they are "class ready" for clicker participation are still receiving a "zero" score in the clicker session data that is exported to D2L.  

• In these cases, no students should receive a score of zero because the instructors have set the clickers PowerPoint slides to award credit for both correct and incorrect answers.  
• Absent students or students not clicking would receive a "dash" as a place holder in the D2L gradebook.
• The steps below outline why some students who are correctly participating with clickers might receive a score of "zero."

Turning Technologies has recently discovered that this issue can arise when there is a discrepancy between the participant list downloaded onto the computer the clickers session is associated with during the presentation (typically a UWM classroom podium computer), and the participant list downloaded to the computer from which the session file is exported to D2L (usually a personal office or home computer).

• Typically the participant list on the podium computer is not updated after it is initially downloaded
• Conversely, the participant list on an instructor's personal office or home computer is updated every time a session data file is exported to D2L.  This is important because it allows data from students who were not initially set up with clickers to now be recorded.
• The discrepancies between the two participant lists (the updated list vs. the originally downloaded and out of date list) may cause some students to receive a score of "zero" even when they are properly set up for clicker use and are actively participating with clickers in class.
• The suggested best practice is now for for all instructors to run their clickers PowerPoint Polling presentations with "Auto" selected instead of a specific participant list, and to associate their session data files with the appropriate participant list afterward on their personal office or home computers.  ***Due to this known issue, It is recommended to always export to D2L from the same computer!
• The steps below outline how to "reset" session data files that have already been associated with conflicting participant lists so that they can be exported to D2L and student scores can be correctly recorded.

If you have already imported session data files with conflicting participation lists into your TPC dashboard, complete the following steps to reset the data files and export them into D2L again.  This time all students who were correctly using their clickers will receive the score they should have earned.