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TurningPoint Cloud Error: "PowerPoint is Already Running"

Known Issue:

Known Issue:

When attempting to open a PowerPoint file through [PowerPoint Polling] in the TurningPoint Cloud Dashboard, an error message is generated that reads, "Powerpoint is Already Running. Please quit PowerPoint and restart TurningPoint Cloud."

Solution #1 - Close PowerPoint

Find the PowerPoint software application on your computer and close or quit PowerPoint.  You cannot access PowerPoint Polling through TurningPoint Cloud if PowerPoint is already open on your computer.

Closing PowerPoint on a PC

Closing PowerPoint on a PC

To close PowerPoint on a PC, single click on the "X" in the upper right corner of the PowerPoint window.

Closing PowerPoint on a Mac

Closing PowerPoint on a Mac

To close PowerPoint on a Mac, single click on the red circle in the upper left corner of the PowerPoint window.

Quitting PowerPoint on a Mac

Quitting PowerPoint on a Mac

You can also quit PowerPoint on a Mac by following these steps:

  1. Click on PowerPoint in the top navigation bar
  2. Select Quit PowerPoint

Solution #2 - (PC) Close PowerPoint from the Windows Task Manager

Launch the Windows Task Manager

Launch the Windows Task Manager

Press and hold [Control + Alt + Delete] on your keyboard to launch the Windows Task Manager

Find and Select PowerPoint

Find and Select PowerPoint
  1. Select [Processes] at the top of the Windows Task Manager
  2. Locate PowerPoint and single click it so it is highlighted

End the PowerPoint Process

End the PowerPoint Process

Click [End Process] located on the bottom right

Relaunch TurningPoint Cloud

Solution #2 - (Mac) Close PowerPoint from the Force Quit Applications Window

Launch the Force Quit Applications Window

Launch the Force Quit Applications Window
  1. Press and hold [Command + Option + Esc] on your keyboard to launch the Force Quit Applications Window
  2. Single click on Microsoft PowerPoint to highlight PowerPoint
  3. Select [Force Quit] in the bottom right corner of the Force Quit Applications Window

Confirm Force Quit

Confirm Force Quit

Click [Force Quit] in the pop up window that appears to confirm you want to quit PowerPoint.

Relaunch TurningPoint Cloud

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